I recently attended an excellent talk by Giles Day, of Training Management Solutions. Giles talked about reducing waste in a business - and that means anything that adds time or cost to the delivery of your service or product. Wastes include:
- waiting (for example, delays while waiting for a decision)
- non-utilised skills (not using the right people for the right job)
- excessive processing (doing things that are unnecessary to achieve the outcome).
Another waste is the cost and time of going to training, and then not putting the advice or information into action. Giles said most aspects of training are not about the event. The ideal use of time related to training is:
I discussed this with a friend who also attended the training (aware that I could fall into the trap of going along to that talk and then not acting on the advice). She said a really good way to take in training is to read over your notes once a day for a week. That's what I've been doing with my notes from Giles' talk, and it really is making a difference. It's a good second option to Giles' ideal approach, listed above!